Your One-Stop-Shop!
Hills Residential
Electrical
Wiring
Cabling
Lighting
Switch
Wall Mount
Services
Helping Sydney's Hills District residents since 2007
No Call Out Fee
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* for first time customers
Free Onsite Consultation
Transparent and Fixed Quote
12 Month Warranty on Workmanship
All Your Residential Electrical Service Needs
Emergency Electrician
Are you noticing sparks or smoke coming from an electrical outlet or appliance? This could indicate the onset of an electrical fire, which is extremely dangerous and requires immediate attention.
Turn off the power supply and get in touch with us now.
Whether at 2pm in the afternoon or 2am in the morning, we will promptly and safely resolve your electrical emergency!
Residential Electrician
We specialise in all things electrical at home.
Everything from indoor chandelier lighting to outdoor garden and pool lighting, connecting your network devices, to even mounting installations for your entertainment and kitchen appliances…if there’s wires or cables involved, we’ve got you covered.
If you need help with “anything cable” in and around your home, get in touch with us today!
Local Electrician
Electrical problems happen. Many times, those problems are related.
And just like how it’s best to see the same doctor for your medical checkups, it’s best to hire the same local electrician you know and trust, who’s familiar with your home’s electrical situation and history.
We live and work in Sydney’s Hills District, so you’re not only our valued customer, you’re also our neighbour. Trust someone you know to fix your electrical problems!
Electrical Repairs
Lights or appliances suddenly turning off? Losing power in certain parts of your home? Buzzing or humming sounds coming from an electrical outlet?
These are all signs of needing electrical repairs.
No repair job is too small or too big for our professional electricians. We can fix them all!
Electrical Maintenance
Not all good things have to come to an end. Least of all your family home.
Our Electrical Maintenance services will keep your home running smoothly and safely, and prevent problems before they occur, saving you time and money in the long run.
House Electrical Inspection
Goodbye electrical problems,
Hello peace of mind!
Small electrical faults can become a devastating house fire. Stop carrying that anxiety and take action!
Our electricians will do a full Electrical Inspection of your home so that you don’t end up becoming another statistic.
We specialise in Electrical Services and Cabling Work
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Switchboard Installation
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Safety Switch Installation
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Surge Protection
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Switchboard Rewiring
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Switchboard Assessment/Inspection
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Circuit Labelling and Organisation
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Data Network Installation
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Home Office Configuration
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Telecommunication Cabling
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TV Network cabling
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Internet Point Installation
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Fibre Optic Cabling
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Ceiling Lighting
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Kitchen Lights
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Bathroom Lights
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LED Lighting
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Dimmer Switches
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Downlights
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Chandeliers
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Garden Lighting
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Backyard Lighting
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Security Lighting
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Safety Lighting
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Decking Lighting
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Driveway Lighting
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Motion Sensor Lighting
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Security Camera Installation
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Video Intercom System Installation
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Camera Servicing
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Security System Design
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Security Camera Upgrade
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Remote Access Setup
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Smoke Detector Installation
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State Requirement Compliance
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Smoke Detector Testing
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Battery Replacement
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Smoke Alarm Upgrades
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Smart System Integration
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Ceiling Fan Lighting
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Indoor Ceiling Fans
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Outdoor Ceiling Fans
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Remote Controlled Fans
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Ceiling Fan Repair and Replacement
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Ceiling Fan Upgrades
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Powerpoint Wiring
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USB Powerpoints
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Smart Powerpoints
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Double Powerpoints
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Outdoor Powerpoints
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Powerpoint Repair and Replacement
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Secure TV Mount Installation
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Swivel Mounts
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Concealed Wiring and Routing
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Correct Bracket Sizing
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TV Bracket Replacements
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New Bracket Installation
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Existing Bracket Replacement
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Wall Mount Kits
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Universal Wall Mount
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Safety Testing and Inspection
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Electrical Regulation Adherence
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Lighting Installation
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Lighting Repairs
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Lightbulb Replacement
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Pool Surround Lighting
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Jacuzzi and Hot Tub Lighting
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LED Lighting Effects
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Security System Installation
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Remote Control Installation
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Smart Outlet Installation
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Smart Lights
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Smart Home Rewiring
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Repairs and Troubleshooting
See What Our Sydney Hils District Customers Say About Us
I cannot recommend John and Max highly enough! We recently hired them to install our new induction cooktop, which required a brand-new dedicated circuit. John showed incredible dedication to getting the job done right and was very to kind to answer all our questions. They were meticulous with the wiring and ensuring the cooktop fit perfectly into our benchtop, showing true expertise. They explained the entire process clearly, answered all our questions while adjusting solution to meet our needs and left the kitchen spotless. If you want a professional, safe, and high-quality installation, call them!" Thanks for the great work.
John fixed a faulty light switch & checked a couple of powepoints to make sure they worked safely. He was on time & courteous. Would use him again for other electrical issues in the future.
John & his team carried out a superior job for us today installing new exterior lighting and 7 new exterior security cameras around the perimeter of our house in Denistone. John and his team were very meticulous throughout the whole time they worked at our house. Well done to a fantastic job!!
Absolutely appreciated John’s work ethic. John was gracious enough to call and confirm his appointment and arrive on time. We found John to be such a courteous gentleman, Well knowledgeable in his trade, and has neat outcome in his handy work. John is respectful of people’s homes!After his job, John asked for a broom to clean up where he had been working from. We found John very approachable and a delight to engage with and learn from his nuggets of wisdom. We will definitely call him again should we need his services and recommend him to all our contacts. Will attach only phone pic because the rest of the work/pictures are similar to this.
John and Max came out and were great. They upgraded our switchboard without fuss and sort out issues promptly. Thank you gents
On time, well priced, and did a great job. Would absolutely use again.
Really happy with the work. He put in power points for my fish tank and ran CAT6 around the house. Amazing professional workmanship. Super friendly guy, actually listened to what I wanted instead of just rushing the job. Would definitely use him again.
Very happy with the work done by John installing ceiling fans for us. Good communication prior to the job, arrived when he said he would, explained details as needed during the job and tidied up afterwards, all at a competitive price.
Outstanding service during a very stressful and hot day with high temperatures. John was very kind, helpful, knowledgeable, and resolved the issue efficiently. Despite his prior commitments, he guided us over the phone till he actually reached our home to fix the problem. Clear communication and genuine care made a big difference. Highly recommend the services of John @ GlobileNet Electrican.
John and co were fantastic, overcoming some tricky obstacles to get our NBN router moved to a better location, and then wiring in ethernet for a number of rooms. As we'd just moved in, I'd also requested an inspection - they did a thorough job and identified a few quirks with the wiring that were helpful to know about, and helped us update our board to improve safety (and ease future expansion as we've got some renos planned). Punctual, thorough yet efficient, clean, and good friendly comms. Even followed up later to swap out a breaker that had been incorrectly oversized on the original board. Highly recommended.
Friendly and professional service. Upfront pricing. Maintained very good communication through the process.
Excellent service! Great communication from start to finish, arrived on time and did a fantastic job installing my new dishwasher and fixing my oven. Very professional, efficient, and tidy. Highly recommend.
Professional and reliable. They handled a complex pendant light installation efficiently and with clear attention to detail. Pricing was reasonable and transparent and the work was completed to a high standard. I would use them again and recommend them without hesitation.
John was a big help for us in a late call out to help disconnect our house alarm which was faulty and being triggered multiple times. He acted very promptly and even offered to first help diagnose our problem via phone. He arrived in no time and resolved the problem very quickly. Would definitely use John again next time we have any electrical needs!
I had John rewire my network cabling. The work is excellent. It was completed quickly and tidily.
John & Max delivered the service with precision & great care. I strongly recommend Globilenet for any electrical work.
Had the pleasure of dealing with John and his crew with some electrical work on my commercial property. I found them to be very professional, punctual and very competitive. I would definitely recommended globilenet to anyone that needs electrical work done to their home or commercial business.
I took John's service for a 7 KW home EV charger installation. The job was completed with utmost professionalism and with a reasonable price.
Excellent service, we’re quick to complete the work. Listened to what I needed, walked me through what needed to be done to achieve it. Will call upon again in the future
Highly recommend this electrician. He arrived very quickly, was extremely experienced, professional, and friendly. After a thorough check, he clearly explained that my switch had no issues at all and did not try to create unnecessary work or charge for anything that wasn’t needed.His honesty and integrity earned my full trust. From now on, any electrical work in my home will only be done by him. Reliable, genuine, and truly customer-focused service. Thank you!
John and his team provided an exceptional service for our downlight installation. His approach was highly professional and meticulous. He always paused to confirm the precise placement of every light before drilling, ensuring a flawless layout. The quality of the final installation is superb. Furthermore, I truly appreciate his respect for the client's home. He was careful throughout the job and ensured a thorough tidy-up, leaving the area with no mess and debris. Highly recommended!
We had a fantastic experience with GlobalNet Electrician Castle Hill this morning. John assisted us over the phone and was incredibly helpful, knowledgeable, and patient. Even without an in-person visit, he guided us through the issue with clarity and professionalism. We received his number from a local friend here in Castle Hill, and we’re so glad we did! It’s rare to find such genuine and reliable support these days. Highly recommend their services to anyone in the area looking for trustworthy electrical help. Thank u John: Rudy --- Would you like to tailor this for a Google review, Facebook post, or something else?
Highly recommend GlobileNet for electric fittings. John helped us choose the light and fan fittings, set realistic expectations and worked around our schedule. Thanks a lot John!
John attended our premises to assess a circuit breaker that was tripping. He was very methodical in identifying the probable causes. Although he wasn’t certain of the exact issue at the time, he suggested that the main circuit breaker could be the source of the problem, even though it appeared to be functioning correctly during his visit. We decided to proceed with the replacement of the switch, and since then there have been no further issues. Thank you, John, for attending at short notice. Your experience and thorough approach were key factors in diagnosing and resolving the problem.
Had a great experience with John. Friendly and professional.
Really happy with the service of Reuben ,installed our ceiling fans quickly and did a neat job. Very friendly, punctual, and professional. Everything’s working perfectly — highly recommend if you’re looking for a reliable electrician.
John has done work on my properties 3 times now and I have found his work and service to be excellent. I would not hesitate to recommend him. Jerome Everett
I was very happy with John & Reuben's work installing a bunch of extra powerpoints around my new apartment. They were well organised and gave me clear advice on the tricky installs. They were flexible when I asked for some extra points and all the work was done neatly and well.
Reuben and John handled a new circuit for an aircon install with cabling hidden in the wall cavity. Good work and attentive customer service.
Had fantastic experiences with John, Reuben and Max doing various connections and upgrades around my house. They are timely, always provide quotes before starting the actual work and are not afraid to stand by the quality of their work. They don't try to upsell you on uncecessary work. The team have the most important trait for a good business, and that is being able to build trust.
Went out of his way to help. Great guy. Thanks John
Excellent service on both occasions we used GlobileNet. The communication was swift by Rueben and John, the service was professional and accurate at a reasonable price. I will be using them again.
Great experience with Reuben and John in installing EV charging point 32A outlet. John provided honest advice, was prompt with his communication, and clearly specified all the details in the quote. We highly recommend GlobileNet for any electrical upgrades or issues you may have. Thank you again!!
First time using GlobileNet and Reuben and John quickly provided a reasonable quote then arranged to do the work at a time that worked for me. Everything went well and I'm very happy with the results. I'll certainly use their services again.
Excellent service - will surely be recommending you to my friends and family !Thankyou so much John !
Reuben and John have been amazing in assisting us with our electrical upgrade since the moment we requested a quote. Reuben provided honest advice, was prompt with his communication, and clearly specified all the details in the quote. We also appreciated his patience while we secured strata approval before proceeding with the job. We highly recommend GlobileNet for any electrical upgrades or issues you may have. Thank you again!
I needed some urgent work done. The team at GlobileNet got onto the job straightaway. Arrived when they said they would which was refreshing and got the work done very efficiently. Would highly recommend their services.
Reuben from GlobileNet was courteous, professional and did a great job fixing our outdoor sensor lights. Highly recommended.
I am writing to express my sincere satisfaction with the electrical service I requested a week ago. Everything, from the initial booking communication to the work performed on the day, was handled very smoothly. I also found the cost to be very reasonable. I will certainly use your service again for any future electrical work.
Great and reliable team. Highly recommend.
John and his team are fantastic! They are prompt, thorough and we find their charges to be fair. I highly recommend GlobileNet for their services.
Fair price
Very good experience. John and Reuben did fantastic work with very reasonable prices. Best electrician in the local area 👍
Thank you for coming and showing up on rainy day and quick fix.
I recently had John and Max mount three TVs on the wall, and I couldn’t be happier with their service. They offered a very reasonable price, worked through all the challenges with me, and provided quick, effective solutions. They even took the time to clean up after the job was done. Thank you, John and Max — I highly recommend them to anyone in need of electrical services.
**Review for Local Electrician:** ⭐⭐⭐⭐⭐ I recently hired John and Max for some electrical work, and I couldn't be happier! They were prompt, professional, and fixed my wiring issue quickly. The pricing was fair, and they left the area clean. Highly recommend for any electrical needs!
Yesterday I had to call to John at the end of the day for an emergency repair, a total blackout. I had just received his number through someone in a local group, where he was highly recommended. First good surprise is that he actually picked up the phone straight away, as not all professionals would do it! He offered to debrief the problem by phone, for free, in case his help wouldn't be needed. As it was needed, he gave a quote over the phone. I would have preferred him to mention it was before GST, as the price went from $250 to $275, and listed $230 on their website. A bit disappointing. He arrived within half an hour, as promised, which was important for me as my fridge/freezer had stopped working with all the rest. 45 minutes later, the problem was found, everything was working and the faulty element (the rangehood) isolated. The entire intervention was great, fast, effective and very professional, communication was very friendly. When asked, John took time to explain what he was doing and why, and even listened to whatever I had to say about it! I highly recommend his services and plan to give him more jobs. I put 4 stars because of the lack of clarity on the prices.
⭐️⭐️⭐️⭐️⭐️ Highly Recommended Residential Electrician I’ve had the pleasure of working with John Dale from GlobileNet Pty Ltd on multiple occasions, and I couldn’t be more impressed with his service. John is exceptionally reliable, knowledgeable, and easy to communicate with—qualities that make all the difference when managing renovation projects. His attention to detail and commitment to safety are evident in everything he does, and he always goes the extra mile to ensure the job is done right. Whether it’s troubleshooting tricky electrical issues or handling full rewiring projects, John approaches each task with professionalism and genuine care. It’s rare to find a tradesperson who combines technical expertise with such a personable approach, and I wouldn’t hesitate to recommend him to anyone seeking a top-notch residential electrician.
I have been using John from GlobileNet for many years. He is friendly, professional and knows his stuff. I would not use anybody else. I highly recommend the team from GlobileNet.
Had my Tesla charger installed by John.must say, he was incredibly professional and did a fantastic job. Everything was done neatly and efficiently. Highly recommended to anyone looking for a reliable installer!
John is amazing when it comes to workmanship! My site was extremely complicated, but he and his team did an excellent job
John and Ruben did a great job installing oven, outdoor ceiling fan and indoor light
First time using John’s service to replace smoke alarms and power points. Very satisfied! He was friendly, professional, and reasonably priced.
I have used John’s services for over 5 years. He is professional, puts in effort to get the job done in a timely manner. I recommend John and his team without reservations.
John and his team are very professional and they do their job precise, clean and quick. I used their services for last 5 years and every time I am happy and thankful. Also, the prices are right.
We recently hired John and his team to install downlights and replace several power points in our home, and we couldn’t be happier with the results. From start to finish, the experience was smooth, professional, and stress-free. They arrived on time, communicated clearly about the work required, and completed everything with great attention to detail. I highly recommended for anyone looking for quality electrical work. We’ll definitely be using them again for future projects.
GlobileNet's customer service is excellent. Reuben was very easy to communicate with, punctual and also solved the issue with my laundry room light and exhaust fan with no difficulty! I appreciate the care and concern with which Reuben assisted me, right from arranging a time to drop by in advance to even offering to clean up the little bit of mess that installing a new exhaust fan had made. Thank you, GlobileNet!
Great attention to detail. Thoroughly checked his work. And provided great explanation. Highly recommend.
Great service, reasonable fees, easy to work with
Truly appreciate the professionally done work by John. Always punctual which is rare these days. Happy to use him again in the future.
John and his team did a range of work for me- all of it was done professionally, efficiently and as outlined in the quote- and they cleaned up after themselves!!! Highly recommend.
John and Ruben did a great job with a rangehood installation. Friendly, flexible and got everything sorted quickly. Really happy with how it all turned out—would definitely call them again for any future electrical work. Highly recommend
I had an exceptional experience with Reuben, who came to repair our outdoor motion sensor lights, which were malfunctioning and continuously illuminated for several days. He demonstrated remarkable speed and efficiency, providing clear and detailed communication throughout the process. Additionally, he ensured the proper functioning of the sensor by conducting thorough testing before concluding the repair. I would highly recommend!
We are very happy with the checks on our power lines and suggested set up done by John and Max. Absolutely thorough and very knowledgeable business. Will highly recommend to our friends and family. Thank you John!
Easy to work with, excellent communication, arrived on time and completed work in a neat and tidy manner. Very reasonable rates and honest.
John did my outdoor lighting and did a fantastic job. He is extremely professional, reliable, and pays great attention to detail. From start to finish, he was punctual, communicated clearly, and ensured everything was completed to the highest standard. I highly recommend him .
John and Ruben are honest and exceptional electricians. Their attention to detail is fantastic. John explains things in detail and goes over and above. We have been using him for years and will continue to do so. Thank you Shirlene
John provided excellent great service, my house was not having electricity for 3 days, he jumped in and resolved the issue In no time. Give a 5 star to this man and recommend.
Great service, responsive and very helpful
John provided exceptional service! I was considering upgrading my old fuses to RCBOs for safety, especially since I have young children. When I mentioned this to John, he took the time to inspect my meter box and explained that I already had circuit breakers for all PowerPoints, so the upgrade wasn’t necessary. His honest advice saved me a lot of money. I highly recommend his services.
Reuben and Matt, the young electricians, installed 2 light fittings and a fan for us. They were on time, did their work quickly and cleaned up the work are before leaving. They were very polite and communicative. Would recommend them.
Very clean and neat work also reasonably priced highly recommended
Have known John for years and it’s always pleasure to talk to him and pleasure working with him. Great communication, fairly priced, quality work with a smile on face. Nothing more one can ask for. He recently replaced pool lights for me and did few visits to ensure the lights are right and installed professionally. Thanks John for all your work and wish you all the best!
John provided exceptional service, making the entire process very smooth. I highly recommend him.
Very happy with the work done by John. Although it was only a small job it was attended to with enthusiasm and happiness.
Quick response. Demonstrated expertise and friendly service. Happy with their work. Great job.
Awesome Team. John, Reuben and Max! They smashed the work. Nothing too small or big for them. Great quality work. Trusted advisors. Best experience from quoting to follow up. Will be using them for all my electrical work and smart home from now on...
John came promptly and completed the job to a high standard. His costs are reasonable. Overall, he was friendly and a good communicator. I will use him again when needed.
Prompt service, turned up on time, and completed the job for a fair price. No hesitation in recommending Rueben from GlobileNet.
Extremely prompt to get an appointment and reliable at turning up. Quote was competitive and easy to pay later via Invoice. Great service!!
Great service from John and the team! Responsive, informative, and fairly priced. Highly recommend. I've saved Johns's contact as my go-to electrician.
We had excellent service from John and Reuben. They were punctual, meticulous and finished the job with an great outcome. We are still greatful after about two months now..
John was very helpful, knew exactly our needs and the urgency to solve it asap, explained to me what needs to be done and what we can to save on costs. He performed the upgrading of our switch board and tested through our circuits. We also feed through a dedicated tesla charging power line across the house to the garage. Definitely recommend GlobileNet ! Knowledgeable, helpful, honest & decent priced. Thank you! John will be our goto for the future, that's for sure.
Reuben did a great job installing our security cameras. On time and a reasonable price. Will use again.
Great job by Reuben!
I happy to give 5 star to John, amazing job, professional, reliable and trustworthy
I have used Globilenet several times now and have always been very happy with their service, pricing and communication.
John was kind enough to help us in the need of hour. Recommend him for all your future electrical work.
John and his team are clearly very knowledgeable and came well prepared, at the time that was agreed. They were upfront about costs and scope of works and were very efficient. Would happily recommend
John did a great job for my Chandelier light and camera with great price. Much appreciated and definitely recommend to anyone who’s looking for an electrician.
The best electrician in the hills area . Friendly and affordable service , highly recomended. Thank you John and Reuben for your excellent works. We will definitely contact you for any electricals works needed for the house.
John, is great at what he does. He is polite, punctual and quick. We had him over our place last year, to inspect the solar system, he did a quick check and there was nothing to fix. He was kind enough to not charge us anything. This year again our solar system stopped working, a quick call to John and he came over to do the primary inspection. After the primary inspection he connected us with the Solar specialists to check and fix the issue. This time too John did not charge us anything as the work was minimal. I really appreciate his professional demeanor and respect his experience and diagnosis of the issue. Thank you John, it is nice to have you in my contacts list. I highly recommend his services.
Excellent professional service from John
John and his team did a great job fixing several lighting issues around my place. On time, fair price and completed the work to a very high standard. Thanks again John!
John is extremely professional and kept us updated throughout the process
John and his team were great and handling any requests and amendments on the day. Would highly recommend.
Take a Look at Our Work














We specialise in Residential Electrical Work in the Sydney Hills District
Unlike many electrician businesses you might have come across, we are not the jack-of-all-trades, master-of-none type. We are the leading experts in all things residential electrical across Sydney’s Hills District.
Here are a few reasons why:
- Common Electrical Issues: When you have 19 years of experience behind you, you can't help but pick up on the common electrical problems Hills District residents face.
- Special Electrical Needs: Residential electrical work requires a different skill set to commercial or industrial electrical work. No matter how special or unique your situation, we can get it done.
- Combined Electrical Issues: Certain electrical issues are connected that you wouldn't know without the right expertise. We know how and why you're facing your residential electrical issues.
- Electrical Component Recommendation:Installing or replacing existing parts can be tricky, especially when there's so many options at different price points. We know just the right one for you!
- Understanding Council Restrictions: There are certain electrical jobs that can't be done in the way you might want, due to council bylaws. We provide up-to-date advice on how to best install your vision for your home.
- Price Comparison: There are no set prices for electrical jobs, so you might be wondering whether the quote you received from another electrician is fair. We can provide you with an honest, unbiased second opinion.
Click inside to get MASSIVE DEALS

Don't take chances with your electrical needs
Experience matters.
We have been providing quality electrical services to our community for over 19 years.
Whether you need a quick fix or a major project, we have the skills and knowledge to get the job done right the first time.

World-class electrician tools for the residents of Sydney's Hills District
Best equipment for the best service.
Many electricians get stuck in their old ways and do not adapt to the latest tools and technology of the trade.
Whether it's using endoscopic cameras to inspect tight corners or using earth ground clamps to do our job quicker and safer, we're up to date with the latest to ensure that you get the best electrical service Sydney can offer.

When you call, we answer
Electrical service when you need it
We are not a faceless company based far away with hundreds of employee electricians.
We are local electricians that live and work in the Hills District. We are your neighbour.
We can be at your place within 25min.

Quality workmanship guaranteed. Now and forever.
For that extra peace of mind
All our work is covered by our 12 Month workmanship guarantee.
That means any installation, any upgrade, any repair, any work that we do for you - you will have the peace of mind that it works properly the first time, or we come and fix it at no extra cost to you.

No unwanted surprises when it comes to payment
Upfront and Transparent Pricing.
We believe that trust is built and earned by doing the right thing by our customers.
We want you to know exactly what you're paying for, with no surprises or hidden fees, ever.
You can trust that the price we quote is the price you'll pay.

Itemised breakdown of costs so you know exactly what you're getting
No overcharing. Ever.
We're not interested in making a quick buck from you, by taking advatage of you not knowing what the fair price of an electrical job should be.
We want to make sure you get a fair and affordable quote each and every time, so that you choose us again and again for the long run.
FAQ
Do you charge a call out fee?
Our fixed call out fee is $100, but free for first time customers.
What is your average wait time for an appointment?
Our customers wait less than a day for an appointment. We keep this time short by staying truly local – we only service the Hills District.
In the case of an emergency, we’ll be at your house within 25 minutes.
What are your available working hours?
We’re available whenever you need us, including weekends, early mornings and evenings.
We can work around your work shifts, your baby’s sleep schedule, or other lifestyle constraints.
We’re also available 24/7 for emergencies.
Can you provide an estimated quote over the phone?
Yes – We can provide over-the-phone consultations, including an estimated quote at the end of our conversation.
In some situations, we can’t provide a good quote without visiting your home. In that case, we also offer a free call out and inspection to new customers ($100 for existing customers).
Do you provide a receipt with a cost breakdown for materials, labour, etc.?
Yes – We provide all our customers with a tax invoice and itemised receipt including a breakdown of materials, labour and other expenses.
If you have any questions about your receipt, please don’t hesitate to contact us.
Why would I choose to go with you if I can get a cheaper quote elsewhere?
A larger company may offer you lower prices, but they will not offer you the familiarity, quality of service, short wait times and flexibility we provide.
Our customers receive our full attention and expertise from our small team of dedicated local electricians. The larger companies may look good, but their high employee turnover and percentage of trainees leads to varied work quality.
You’ll also deal with long wait times, no appointment flexibility, hurried work, and a different face every time. Instead, we provide our customers with an appointment within a day on average, flexible scheduling and a familiar, trustworthy face.
We’re truly local, treating you as our neighbours and your home as our own. You can trust us with your home’s electrical systems and your family’s safety.
What happens if a service will cost more than your initial quote?
You won’t get a surprise bill with us.
Sometimes unexpected complications or extra materials needed increase the cost of a service. In that case, we’ll always consult with you and make sure you are comfortable with the new quote before proceeding with the job.
Do I need to be at home the whole time you are working in my home?
Yes, you need to be home during our visit. Even once we’re inside and in the room we’re servicing, we may need to access other areas of your home and electrical system. We may also need to discuss aspects of the job and the costs of different procedures. Having you available for communication is essential for us to provide you with the best service.
In some situations, such as long jobs or for our very long term customers, we may make arrangements for you to not be home but this must be agreed beforehand.
What happens if a service will take longer than you initially estimated?
Sometimes unexpected complications or material supply issues delay a project. In that case, we’ll inform you of the reason for the delay and the new, expected time frame. We’ll keep you up to date with any developments, and do our best to prioritise your job to minimise the delay.
What safety precautions will you take while working in my home?
Safety is our priority. We take several precautions to ensure both your family and our team are safe during our services, including:
- Safe Work Area – We ensure the work area is clean and well lit, free from tripping hazards and flammable or otherwise hazardous materials, and not easily accessible by children
- Personal Protective Equipment (PPE) – We wear appropriate PPE, including safety glasses, hearing protection, insulated gloves, and flame-resistant clothing when necessary
- Well-maintained Tools & Equipment – We keep all our tools and equipment in good working condition and use the right ones for each job
- Safety Protocols – We follow correct lockout/tagout procedures to de-energize circuits and equipment before starting work and use a voltage tester before touching any wires or components. We also use Ground Fault Circuit Interrupters (GFCIs) and arc flash-resistant clothing and equipment where appropriate
Do you offer a warranty on your workmanship or materials used? What types of damage does it cover?
Yes, we provide 12 Month warranty on all our workmanship. This warranty covers defects in workmanship and issues related to the installation or repair work. It also covers damage from weather, excluding natural disasters. It does not cover user misuse.
We also work with all brands, products, and materials, with certain ones we know and trust, as they come with lifetime warranties. We will happily recommend those that we think will be beneficial to your specific situation.
If I have issues after your service, will you charge a fee to inspect or fix them?
You are covered for life when it comes to our workmanship.
For products and materials, we will not charge you for any inspections or repairs related to their deterioration, as long as you’re within the warranty period.
Outside, our fixed call out fee is $100 and we will provide you with a quote for our service.
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